Drive Success in Sales: Become Our Next Junior Account Manager in London!
The role involves a mix of sales and customer service duties, to maintain client relationships and manage a portfolio of clients, create new business opportunities, and generate new revenue from new and existing clients.
Key Responsibilities:
- Conduct thorough market research to identify potential customers and understand their needs and pain points.
- Coordinate with Business Development Managers and Account Managers to create customised sales plans for key clients.
- Engage in proactive outreach to potential customers, including cold calling, email campaigns, and networking events.
- Participate in contractual negotiations, manage renewals and other incoming queries, ensuring excellent customer experiences.
- Manage customer onboarding and relationships during their first year with our company.
- Liaise with existing clients to manage expectations and nurture relationships.
- Respond to phone calls and email requests and maintain customer service records.
- Forecast and track account metrics for existing customers (e.g. monthly invoicing and annual forecasts) and manage the invoicing process for your assigned accounts.
- Communicate product and pricing details clearly.
Preferred Skills:
- Understanding of sales principles and the ability to deliver an excellent customer experience.
- Excellent communication, presentation, and interpersonal skills, with the ability to build long-term relationships with a variety of stakeholders.
- Ability to work independently, as part of a team, and manage own projects.
- You thrive in dynamic environments, handling challenges with composure and adaptability.
- Good time-management skills with a problem-solving attitude.
- Experience with CRM software (e.g. Salesforce) and other sales tools.
- Tech-savvy and passionate about leveraging technology to drive customer success.
- BSc degree.
Want to join us?
Please apply to the job by submitting CV and Cover letter to hiring@ctrlprint.se
About CtrlPrint
CtrlPrint is an international, dynamic, fast-growing, and diverse SaaS company, continuously developing its market-leading collaboration platform for corporate reporting projects. More than 1,000 customers entrust us with their most important documents each year. Regardless of size or sector, our solution empowers its clients to manage the design and writing of its documents collaboratively across their wider teams and creative resources, all in a secure environment.
Founded in 2001, in Sweden, CtrlPrint today has offices in Stockholm (HQ), Helsinki, London, and Sydney. We are an inclusive, respectful, and inspired company, where everyone plays a key part in our success. We are sincere and transparent, always willing to learn and develop to stay competitive, and are currently on a strong profitable growth trajectory. Help us make a difference! Read more about CtrlPrint here.